STEVE CARTWRIGHT Chief Information Officer, We Energies                            Steve Cartwright was appointed director and chief information officer – IT Services for We Energies in 2005. Cartwright leads the...

Below is the presentation provided by Scott at our October meeting at Runzheimer.  We appreciate the practical experience that Scott was able to share and the tips for building your service desk into a value add organization! Brew City Hdi October...

The service desk is the most important part of any good information technology service system. Hence, companies that rely heavily on information technology, which currently almost every company does, would be well advised to focus on improving service...

“Improving & Marketing Your Service Desk:  Doing More With Less…”    Speaker Scott Madden  Scott will speak about his experiences and lead a discussion of the Help Desk Evolution model, where most of us are and how to improve customer service...