I’ve been thinking about my recent American Express experience – outlined in AMEX discovers new depths to customer service. It is clear to me that companies have the right to choose which customers they deal with. But it seems that how they remove...

I’ve been an American Express customer for a long time.  But recently they made it apparent that they do not want my custom so I’m in the process of closing my accounts. Unless their customer service tactics are treat ‘em mean and keep ‘em keen...

Startup Barcamp Sydney was on yesterday and I managed to drop in. It was held at one of my favourite venues for unconferences – ATP Innovations- and it might possibly be the first barcamp to feature fresh coconut juice in the shell. This event was...

Here’s a little quote from one of my Gen Y friends on my Facebook wall today: “I won’t ever pay for normal news content ever again full stop. If i wanted to subscribe to something niche likes financial markets pieces etc, then potentially yes, but...

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