Why interpersonal skills may be more important now. While perusing the online versions of some of the more well-know information technology journals recently, I was surprised to find one that had quite a few stories on the stupidity of users. While...

Learning how the business side works can yield better IT systems and service. <a href="http://mikeschaffner.typepad.com/.a/6a00d8341c5de753ef0120a61c2ba7970b-popup"" onclick="window.open( this.href, '_blank',...

The October 15th print edition of CIO magazine featured this blog in its "what we're Reading" section. This section is about "books, blogs and the latest leadership about IT, management and leadership". It's very flattering to be included. Thank you...

Microsoft has lots of company ahead of the launch. A lot of people, myself included, are eagerly awaiting Oct. 22, the day Microsoft will launch its new operating system, Windows 7. As the manufacturer, Microsoft is obviously the one most...

Why Dell and Xerox are going after services companies. Recently hardware firms Dell, HP and Xerox made a flurry of announcements about combining selling hardware and providing technology consulting services.  Dell said it would acquire Perot...