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If you're active on LinkedIn, you may have either asked or answered the many questions found on the site's Answer tab. It's a terrific feature where members can ask very specific questions and receive valuable insights from professionals who...
Lately, I've been confronted with more and more examples of two common problems relating to priorities. First, people who state their priorities as one thing but demonstrate their priorities as something else. For example, if you're the company...
In my last post Lessons Learned, I responded to the plight of a college professor and her class regarding a fundraising event for their local public library. The library board members said they loved the plan, but chose to delay the event until after...
A college professor sent an e-mail asking me to respond to a story reflecting a recent situation involving her public relations class and a client with whom the class was working pro bono. She shared her frustration and that of her class with this...
If you lead a professional services organization of any kind, your team is continually challenged to serve a diverse group of clients across a broad range of industries. So when it comes to assessing the intellectual capacity of your employees to...
It's almost unfair for the rest of us that we have such a great resource to turn to for getting better at delivering exceptional client service. Leo's passion for the craft comes through in writing and his daily posts share nuggets cultivated from 20+ years in the business. I highly recommend.
Client Service Insights is a must-read for anyone in the PR agency business, or professional services of any kind for that matter. Leo Bottary provides valuable knowledge and counsel that can make a real difference in client/agency relationships - and best of all, he's an experienced blogger who truly gets this medium and does an exceptional job sharing information.
