I get a lot of people contacting me for help with their online community. Most of the time, they are unhappy with the amount of activity taking place – they want to see more. Most of the time, I see the same (or at least similar) problems. Therefore,...

The precise description of an online community manager varies from organisation to organisation. Some companies will describe the responsibilities of an online community manager very differently to others. Some will offer roles with very similar job...

No online community is perfect – there will come a time (if it hasn’t happened already) when a member becomes abusive or confrontational. Dealing with these bad apples can be a challenge – they will often stir up emotions and lead to a huge spike in...

Remember that community building takes time. That being said, sometimes an online community just won’t get off the ground. If you are struggling to encourage activity or if you want to build more of a buzz around your site, sometimes closing it down is...

A vital element of a successful online community is trust. Without it, your community won’t be as strong as it could be – trust brings people together; it encourages people to share information and the more they share, the more others will share....