Taiwan-based Acer displaced Dell as the world's number-two PC maker in the third quarter, according to iSuppli. The changing in ranking represents the first time an Asian original equipment manufacturer (OEM) has captured the number-two slot in global...

Hewlett-Packard Co. opened a customer service and technical support center Wednesday, making good on a commitment to provide 1,300 jobs that pay at least $40,000, in exchange for more than $20 million in incentives. Gov. Bill Richardson and Mark...

Google has announced a public DNS system designed to improve the Internet's performance and security. Google Public DNS is a free, global Domain Name System resolution service. Google said the public service can improve web performance because...

It may not be Betamax versus VHS, but a war between two technology giants is heating up. On Wednesday, Facebook Connect added Yahoo's sites to its social-networking alliance. The Yahoo announcement, which goes into effect in the first half of next...

New research published by ContactBabel, the contact center industry analysts, reveals that there has been a significant drop in employment within the US contact center industry, which employs around 3.6% of the nation's working population. In 2009,...