Here’s an excellent article by Christopher J. Bucholtz, a CRM Buyer columnist, Feature Shock: How New CRM Functionality Can Thwart Adoption: Let’s say you’re a CRM vendor. Your constant mission is to provide users with what they need, and your biggest...

Here are several excerpts from an article by Jim King, VP of Operations at Panasonic Computer Solutions Company, Who to Blame When CRM Fails.  Check out the complete source article for a more comprehensive discussion of each of the key learnings...

Here are several excerpts from an article by Phil Simon, Three Questions to Ask When Considering Cutting Features from an IT Project: I am often involved with projects that are running behind schedule and over budget. Such is life of an IT consultant,...

Here are several excerpts from an article by Josh Cable, Senior Editor for Industry Week Magazine, Top 10 IT Strategies for 2010. For more information on each strategy area, check out the complete source article: Gartner Inc. recently unveiled its list...

Here’s some thoughts from Andrew Mulvenna that’s worth repeating, How Integrated, Web-Based Software Makes Business More Efficient: Cloud computing is the future of business software. Using online software to free you up to get on with actually running...