Tweeting at the Speed of Scale « Dachis Group Collaboratory | Social Business Design Nice stuff from my American colleague, David Armano, on formalising the process of staff engaging with the public (tags: dachis...

What Twitter's New Geolocation Makes Possible "Fortunately, a location-aware Twitter experience is something that will enable developers to deliver value to individual users immediately and in isolation - it doesn't have to be one of...

American Airlines Fires Designer Who Reached Out To Disgruntled Customer | Techdirt (tags: design americanairlines travel publicrelations customerservice bloggingguidelines guidelines transparency fired) ...

On the horizon of a real-time networked society Great presentation - again - from Jaggeree - "I’m interested in thinking a lot about the value within sentiment streams. Thinking about it from a totally different direction from...

The Internet Marketing Driver: FaceYahoogle – The Impact of Facebook, Yahoo, and Google on Website Traffic "I see FaceYahoogle sending large amounts of traffic to a wide range of sites. The abnormally high percentage of traffic...