Gordon Brown’s YouTube trauma | FreshNetworks Blog (tags: crisis politics expenses government socialmedia publicrelations) YouTube - Taylor Guitars Responds to "United Breaks...

Publishing Kigali Wire Graham's presentation on how he's pushing content out to dozens of networks (tags: journalism noodlepie journalisttraining wholewebascanvas presentation)

Tweeting at the Speed of Scale « Dachis Group Collaboratory | Social Business Design Nice stuff from my American colleague, David Armano, on formalising the process of staff engaging with the public (tags: dachis...

What Twitter's New Geolocation Makes Possible "Fortunately, a location-aware Twitter experience is something that will enable developers to deliver value to individual users immediately and in isolation - it doesn't have to be one of...

American Airlines Fires Designer Who Reached Out To Disgruntled Customer | Techdirt (tags: design americanairlines travel publicrelations customerservice bloggingguidelines guidelines transparency fired) ...