Last week one of the folks, Matthew Fairtlough, I have been working and collaborating with on something really cool, that involves as well the talented and natural storyteller Jemima Gibbons, and which I am sure I would be able to talk about very very...

If you have been following this blog for a while, you would know how I have been blogging for a good number of times about one of those topics that people keep asking me about to share my two cents of the conversation: Social Software Governance and...

There are plenty of people out there whom I continue to admire and respect a great deal over the course of the years; especially, those folks in the areas of Knowledge Management, Collaboration, Communities, Learning and Social Computing. And,...

A few days back you would remember how, in a recent blog post, I stated that nowadays it seems it is becoming more and more difficult, and rare!, to find excellent customer service, as I was trying to share further insights on the recent fiasco I have...

Oh, the irony of things… That is just probably a good title for the blog post I am just about to put together. I know, and I realise, this entry may sound a bit too strange, but as you may be able to see later on, it’s probably the best way to describe...