I am sure you may have noticed how the last couple of days this blog has been a bit quiet. If you have been following me recently on twitter, you would know that I have been away on what promised to be the last business trip for me for what is left of...

Last week one of the folks, Matthew Fairtlough, I have been working and collaborating with on something really cool, that involves as well the talented and natural storyteller Jemima Gibbons, and which I am sure I would be able to talk about very very...

If you have been following this blog for a while, you would know how I have been blogging for a good number of times about one of those topics that people keep asking me about to share my two cents of the conversation: Social Software Governance and...

There are plenty of people out there whom I continue to admire and respect a great deal over the course of the years; especially, those folks in the areas of Knowledge Management, Collaboration, Communities, Learning and Social Computing. And,...

A few days back you would remember how, in a recent blog post, I stated that nowadays it seems it is becoming more and more difficult, and rare!, to find excellent customer service, as I was trying to share further insights on the recent fiasco I have...