Something very interesting is happening to illegal filesharers. They’re vanishing! The powers that be love to hate them: Lord Voldemort Mandelson is trying to use them as an excuse to give himself executive powers to raise militias and legislate by...

Years ago, I used to find it difficult to get support to do usability studies on the websites I used to run. Today, thanks to the hard work of countless Web managers, usability is a familiar concept in the boardroom and user research is becoming more...