Healthcare Technology and News: Vocera Debuts Smartphone for Instant Communication in Hospitals

(Healthcare CALL CENTERS)–Coping with Budget cuts Technorati Tags: <a rel='tag' href='http://technorati.com/tag/Hospital%20call%20center' class='performancingtags'>Hospital call center</a>, <a rel='tag'...

While use of computerized guidelines is the standard of care in telephone triage, nurses can sometimes rely too heavily on these decision support tools and miss essential elements of a patient's problem. In her article in the September/October 2009...

How unified communications can improve the contact centre | Call Centre Helper This is a very good article on both Unified Communications and Collaboration in a call center. 1Call has a hospital customer that has all of their operators working...

  This article was written by Paul Hanson with AMTELCO and published in the November 2009 issue of Connections Magazine Connections Magazine November 2009 Voice over Internet Protocol (VoIP) technology is here to stay.  It has made steady...