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Improving New Account Opening

Solving complex business problems with financial services technology.
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PDF forms induce stress and panic

Dec 10, 2009
Its approaching tax season again - in the US I'm thinking about the end of the tax year and in the UK I'm finally going to do the online tax return I've been putting off since April. And with tax returns comes the all too familiar series of questions...

Comcast's split personality, and what it means for businesses

Dec 3, 2009
Why on earth am I blogging about Comcast's joint venture with GE on NBC Universal? Since when have I been interested in such things? Well, when it touches a company that has been trying to appeal to small businesses so intensely, it seems only right...

Sealed with a loving kick

Nov 30, 2009
Software is unreliable. And it doesn't respond to the traditional approach for fixing mechanical issues - the proverbial "leather hammer". Worse still, it is easily thrown off balance by a simple change. A tweak here, an addition there, can appear to...

Business process improvement should not be scary and ugly

Nov 24, 2009
Focus - essential and difficult. With so many exciting opportunities to chase and things to do, it can be incredibly hard to focus on the ones that are necessary and may lead to greater success. I'm not suggesting that you or I are disorganized or...

Reforming health care, one inefficiency at a time

Nov 23, 2009
We all know that the health care system in the US needs reform one way or another. There are some big overhauls required, for sure, but there is a general level of complete inefficiency from an administration, billing and payments perspective that many...


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