rWhat can separate a Remote Sales Professional from a Telemarketer? Even those of us who work in telephony software can find ourselves annoyed with telemarketers. Perhaps we are even more annoyed with the tactless tactics these sales people use...

Many call centers suffer because they completely separate the duties of calling outbound numbers and answering inbound calls. Inbound – outbound call blending is a telephony software solution that increases the productivity of an entire call center...

Any sales team that sales remotely depends on fresh leads and contacts. A contact manager system keeps all of these leads in order and keeps sales reps selling. Contact manager systems organize and control all of the tasks and processes associated...

Screen pop is a useful tool for sales reps that make outbound calls and receive inbound calls. Screen pop is a form of CTI – computer telephony integration. This refers to any technology that enables a computer and a telephone work together. CTI...

Inside sales is the process of collecting leads, making contacts, and closing sales from a remote location – typically over the telephone. This differs in several ways from outside sales, where sales professionals meet with their prospects face to...