The Customer-Focused Library: Re-Inventing the Public Library From the Outside-In, by Joseph R. Matthews was published September 30 by Libraries Unlimited. In this outstanding work, Joe persuasively lays out the case for re-imagining what the library...

Just heard a story on NHPR's Word of Mouth about a very cool project called PieLab. You might have read about it in Fast Company recently. It's basically built on the premise that when conversations start happening in a community--and young...

I freequently talk about the need for librarians to look beyond our professional organizations and journals to discover new insights about the world around us. Alison Circle, one of my favorite LJ bloggers, just did a wonderful short piece in her...

mashers Originally uploaded by Alice SnearyHere in Seattle at the WorldCat Mashathon Seattle. Great ideas and questions coming out. This morning we're building some lightweight apps with Yahoo Pipes and most of us are finding success!

Last week I had the honor of serving as a mentor at the Eureka! Library Leadership Institute, sponsored by Infopeople and the State Library of California. Led by my two favorite leadership and organizational development gurus, John Shannon and Becky...