IVR (Interactive Voice Response) System is a tool which can server hospitality industry in many ways. Most probably, not many people in hotel industry or IVR industry may have thought about it or implemented some really smart, useful, productive IVR...

There are many interesting usage of IVR systems all across the globe. IVR is being used to earn money for company, save expenses, increase efficiency, increase sales etc. But how about using IVR to increase agricultural production ? Yes, some...

Recently, while I was talking to one of my clients about a customised IVR solution for his office, he suddenly asked me,”What benefits would I have by installing this IVR thing in the first place ?”. Actually, I was startled! I was on a paid...

In my previous post on IVR as E-Com Portal , I tried to explain how IVR can be used to generate revenue. In this post, I would try to list the some services, which should be interesting and likely to generate revenue. I think, it would be best if the...

The biggest reason why people hate IVR is for the following scenario :- User calls to IVR number and he gets to hear an welcome message and asked few options. After that the user is put on hold saying ‘All our customer care officers are busy, Your call...