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A thoughtful segment on 60 Minutes recently explored the thorny issues surrounding the costs of caring for people at the end of their lives. It struck me that some of those issues relate to lean principles.
The story, reported by Steve...
Can lean strategies help doctors make fewer diagnostic errors?
Most healthcare process improvement efforts focus on preventing treatment errors – making sure patients are given the correct course of treatment after a diagnosis has been...
I’ve often heard people argue that the lean tool of 5S – whose five words are most commonly listed as sort, set in order, shine, standardize and sustain – really ought to be 6S, and that the sixth “S” should be safety.
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Like IBM and HP, Xerox is a technology company that transformed itself from just being a hardware provider into a services company as well. (You may not think of Xerox as a technology company, since it doesn’t make computers, but what else would you...
Hiding mistakes is a bad idea, and definitely contrary to any type of lean or other improvement strategy. You can only improve if you know what you are trying to improve, which means having complete and accurate information about the current process...
