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I was working on the virtual reference questions tonight. (We answer the questions via a gmail account). One question popped up. I read it and called the customer with the answer in less than five minutes after the question was submitted. She was...
The reference office for the liberrians is being converted into a study room for the customers. Today I got to clean out the file cabinet and throw mostly everything away. I found one file with an inner-office mailing envelope. Inside was a piece of...
