It seems Dave Carroll is not done teaching United Airlines a lesson or two on the consequences of poor customer service. As a follow-up to his viral hit United Breaks Guitars, Carroll has released a n...

As an online reputation management consultant, I often find myself on both sides of the fence. Sure, I help a lot of companies and individuals with their reputation needs, but I also study and comment...

The New York Times takes a look at the developments in automated sentiment analysis. I was intrigued by one company’s analogy: “This is a canary in a coal mine for us,” said John Wh...

The last time I criticized AstroTurfing, I caught a surprising amount of flak. I guess honesty and integrity are overrated these days anyway, so I’m updating my morals to get with the times&mda...

You’ve probably noticed a trend in 2009: I’ve mostly kept a low profile when it comes to speaking and interviews. After blitzing the launch of my book Radically Transparent, I’ve ta...

Never fear, you won’t find me adopting this the next time I give a talk about my book. (via) Pilgrim’s Partners: SponsoredReviews.com – Bloggers earn cash, Advertisers build buzz...

So thanks to Google, I will once again start hearing from my reputation management clients. They’ll all want to know about the ramifications of Google’s new Sidewiki for their online reput...

Talk to me long enough about online reputation management and we’ll likely get to the topic of managing online reviews. I truly believe that more of your happy customers would be willing to post...

Is there a fine line between “rallying the troops” and “astroturfing?” Well, if there is, AT&T will be our case study for the day, after an internal email–asking emp...

You’re already careful about what you say on Twitter, right? I mean, you read my advice on reputation management, so you know not to go around tweeting defamatory tweets in the name of "fu...