Communicators use email. A lot. In fact, it's not uncommon for email to be the defacto means of correspondence with clients, media and the rest of the team. Many agencies use group email aliases to simplify comms, so it's not uncommon to get over...

Social media is changing crisis management. Here we look at seven ways that's happening, for good and bad, right now. tweetmeme_source = 'morganm'; tweetmeme_url =...

We recently ran a poll to find the most popular social media monitoring services in use today. Over 1,450 votes were cast (thanks!). The results are fascinating, not least because one of the most popular wasn't even on our radar, and the most high...

At the Social Media World Forum earlier this week, Lucy Allen and I ran a workshop about crisis communications. It's called 'Red Alert - Navigating a crisis in a social media landscape'. As the title suggests it looks at how social media has...

I'm on a panel at the Social Networking World Forum on Tuesday - 'Monitoring and measuring people talking about your company'. Along with some other excellent speakers: Richard Jalichandra, CEO, Technorati Jack Teuber, Director, US Online...