(I’m taking orders and money in the drive-thru booth during a rush. A customer pulls up to the window.) Me: “Hi, your total is $6.54.” Customer: *glaring* “I’m mad at you!” Me:...

Customer: “I want to return this knife! The lady I bought this from put this sticky stuff around the blade.” Me: “Ma’am, all of our knives have the protective seal to keep you from getting...

Customer: “…and I’d like extra tomatoes on my sandwich, please.” Me: “All right, that’ll be.” Customer: “Why is it so expensive?!” Me: “Well ma’am, you asked for cheese, bacon, and...

(Note: 1-1-2 is Germany’s version of 9-1-1.) Me: “1-1-2, what’s your emergency?” Caller: “Oh my god! Help me! Help me!” Me: “Calm down, please. Can you tell me what happened, if someone is hurt...

Customer: “Where are all of your baked goods?!” Me: “We’re going to be closing here in about five minutes, and we usually don’t bring out any fresh baked goods at this time–” Customer: “Well, in...