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(I’m taking orders and money in the drive-thru booth during a rush. A customer pulls up to the window.)
Me: “Hi, your total is $6.54.â€
Customer: *glaring* “I’m mad at you!â€
Me:...
Customer: “I want to return this knife! The lady I bought this from put this sticky stuff around the blade.”
Me: “Ma’am, all of our knives have the protective seal to keep you from getting...
Customer: “…and I’d like extra tomatoes on my sandwich, please.â€
Me: “All right, that’ll be.â€
Customer: “Why is it so expensive?!â€
Me: “Well ma’am, you asked for cheese, bacon, and...
(Note: 1-1-2 is Germany’s version of 9-1-1.)
Me: “1-1-2, what’s your emergency?”
Caller: “Oh my god! Help me! Help me!”
Me: “Calm down, please. Can you tell me what happened, if someone is hurt...
Customer: “Where are all of your baked goods?!â€
Me: “We’re going to be closing here in about five minutes, and we usually don’t bring out any fresh baked goods at this time–â€
Customer: “Well, in...
(Retail | Kingston, NY, USA)
Me: “Good morning! What can I help you with today?”
Customer: *stares*
Me: “Ma’am, did you need help with something?”
Customer: “How old are you?”
Me: “I just turned 21 this week.”
Customer: “21, eh? You know what I’m...
(Call Center | Norway)
Customer: “Hi, I need to schedule an appointment to test my car. I need it as soon as possible!”
Me: “Okay, let’s see. First available appointment is actually today. Would you like me to put you up for that?”
Customer: “Hmm…I...
(Retail | Atlanta, GA, USA)
(I work at a paint-your-own-pottery studio where we fire the ceramics in our own kilns.)
Customer: “How long does it take to get the pottery back?”
Me: “It takes one week, sir.”
Customer: “Well I need my pottery in two...
(Restaurant | Denver, CO, USA)
Me: “Hello, ladies. What can I start you off to drink?”
Customer: “I’ll have a draft beer.”
Me: “Certainly. Would you like the 12 ounce or the 18 ounce?”
Customer: “Oh, bring me the tall.”
(I return with her large...
(Grocery Store | Cedar Rapids, IA, USA)
(The junior college near my grocery store has some guy who makes very good fake IDs. After a couple of months, we’ve become adept at spotting them. One night, a young customer tries to pass one on me.)
Me:...
Excellent! I have been on the customer service side; and also on the side of the customer who couldn't get why her gas tank kept ending up on the wrong side of the hose...LOL
