Last week, I discussed a trend that is very real, very much here, and very likely to have profound implications on the outsourcing industry. The ability to buy and end-to-end business service has been, until recently, a pipe dream. But as demand...

It’s happening. A bunch of us have been talking about it for months or even years. But it’s finally here: the turnkey enterprise back office (I shall brand it TEBO!). Call it SaaS+BPO, call it hosted solutions, managed business services, cloud...

My wife and I took a long weekend over Easter and headed to a beach resort. One night we made reservations at a nice restaurant which had a dress code. Now, let me confess I am all for dress codes. If it were up to me I would still wear a suit to work...