How do you get started? Faced with that pristine new document, all that whitespace, what do you generally do to start writing that document? Like most companies, we have a number of people who create content in a number of different styles and...

Having been in a bit of a lull, I recently asked those who follow me on Twitter what I should blog about. This post is in response to a suggestion from Peter Anghelides who replied: “Blog about why you became a technical author?” Which is a good a...

Better documentation lowers support calls, is a widely held assumption and one I’m hoping to prove in the coming months. With our new knowledge centre in place, and Google Analytics tracking how many people are visiting it, I’ll soon have stats for my...

Yesterday we launched a new version of our developer community website. It doesn’t have many ‘community’ features as yet but that’s all to come. One thing it does now have is an HTML version of all of our product documentation, in an easily searchable...

The infinite monkey theorem states that a monkey hitting keys at random on a typewriter keyboard for an infinite amount of time will almost surely type a given text, such as the complete works of William Shakespeare. As such, it stands to reason that...