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Glen makes two big claims: If you don't have a credible plan and schedule, with a handle on the cost all the "soft" skills won't get you back on track If you don't have a definitive description of what "done" looks like, so the "soft skills" class won't make those appear Have a look at his comprehensive stand [...]...
I won't bore you with all the references to how multi-tasking produces waste. But do understand, the company policy to have very high utilization of staff creates the requirement for multi-tasking. Full utilization is not sustainable. Until you can lower utilization, thereby creating slack, you won't be learning and innovating. You [...]...