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RetailSmart

The business of RETAIL: Service. Productivity. Selling. Performance.
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Newspapers into the future

Nov 19, 2009
There is an interesting debate happening on newsagencyblog.com.au (usually, but also right now) about newspaper distribution. I commented there, and this post elaborates slightly on that comment. On distribution v retail: They are two completely...

R U OK?Day: Your chance to change a life

Nov 17, 2009
G’day Anyone who’s bumped into me in the past few months will almost certainly have heard about R U OK?Day, the national suicide prevention initiative that I’ve started. But, just in case I haven’t told you about the campaign, let me give you an...

The magic of the right price- The Starbucks story

Nov 17, 2009
Recent developments triggered by Subway’s growth which have been attributed to a new $5 sub price point in the US. My understanding is that a franchisee simply said ‘to hell with it’ and made all subs $5. Not $4.95, but $5.00. Double digit...

SRX1116672824ID – Microsoft Online Customer Service

Nov 11, 2009
Dear Dennis, Warm greetings from Microsoft Customer Service. As I understand it, you would like to upgrade to Windows 7. However, your concerns are as below: 1. Is it compatible with Microsoft Office Groove 2007? 2. Does Windows 7 include Microsoft...

No need for customer service

Nov 8, 2009
Almost without fail, in every sales training session we do, someone (usually more than one) will say something to the effect that they ‘hate being pushy’ or hate selling stuff to people but they don’t mind helping them or offering assistance. As...


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