� Measuring PR: Output, Outcome or Out of Work A Webcast Tutorial: Thursday, November 5th, at 1PM EST (noon CST, 11AM MST; 10AM PST). The This 90-minute webcast will teach these principles and practices firsthand from one of PR’s leading...

A few days ago I called an office supply store looking for a specific item.� After dealing with multiple, transfers, wait times, mumbling personnel, lack of “please” and “thank you” and zero apologies after explaining that I’d been on hold a...