Regarding measuring the staff metrics, it’s relatively easy to measure quantitative performance indicators. I can measure how many rebel command ships a Captain of a Star Destroyer blows up, or how many rebels a Storm Trooper captures, and how many...

All too often I.T Managers develop an agenda, an I.T agenda. It may very well be intentioned such as increasing server availability, business continuity, network intrusion prevention, software upgrades, etc… and not that they shouldn’t be done, but it...