This is one of several blogs on which I post letters I have written to various bumbling, stumbling bungling organizations that I have had the misfortune to deal with. I just hope that someone one day will learn something from it all. The organizations concerned are all very slow learners but sometimes I get results.
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A typical Telstra experience
I too have got this sort of "service". One overseas helpline operator could not understand what I was saying at all so just hung up on me. Sheer arrogance. I should have been referred to someone higher up, preferably...
Bungled computerization worsens service
TELSTRA chief David Thodey admitted at the company¿s annual general meeting today that the telco's multi-billion dollar IT transformation project had stymied its ability to change prices on its products.
The...
Marathon gripe heading for Telstra AGM
A NSW man, tired of waiting more than eight years for a refund from Telstra, will confront the telco's annual general meeting in Sydney tomorrow to demand the issue be resolved.
Alastair Marshall has had little...
Telstra to cut prices on broadband
All of the below is good to hear but colour me skeptical about its implementation
TELSTRA has flagged price reductions for its broadband products and services as it fights to maintain market share in the highly...
Telstra customers need to know this
ZERO is the hero which can give you back hours of your life by reducing time spent on hold by as much as 70 per cent.
Despite dwelling at the bottom of the keypad, it has been revealed that the humble 0 is at the...
