As you might know, I’m Canadian. You knew that, right? So while I’ve been living in the UK for nearing onto 8 years (minus a few months pottering back and forth to finish University in Canada), it still blows my little mind that I can get from London...

As I’ve mentioned before here and there, one of the most successful Pepsmedia activities these days is training courses. It also happens to be something I truly love doing. The next “Blogs & Social Media in Business” introductory workshop day is next...

It’s rare that I start a blog entry by apologising for the radio silence – but it’s also rare that I go nearly an entire month without blogging – so please accept my apologies for going a month without publishing anything. It’s certainly not for lack...

When I started writing this, I was waiting, seething, for someone at Hewlett Packard to pick up the phone to answer a query I had. As I waited, I had to grit and bear, listening to the second most annoying hold music I’ve ever heard. HSBC wins for the...

Members of your community do a lot. You rely on them to make the community a success. You can influence the direction of your community, you can influence its content and you even have an influence over the type of members you want in the community....