Banks should innovate rather than hibernate in a crisis said ANZ head of online banking Sam Plowman back in March. Plowman has since moved on to a new role heading up the direct channel at NAB, the other of the aptly named ‘two...

In this edition of the Banking Review Podcast, contributor Jen Storey gets inside the world of Hugo Schreuder who was tasked with setting up the Youi insurance business in Australia some two years ago. In this 20 minute interview Hugo discusses the...

Personal financial management provider Wesabe has stepped up its efforts to sign on more financial institutions with the launch of a website to support direct sales of its Springboard platform. Springboard offers a cloud-based services model for...

Banks need to refocus on their essential social and economic functions if they are to rebuild trust in the eyes of the public, argued the head of the UK’s Financial Services Authority in September. Lord Turner also called for a return to basics,...

Back in July , following a discussion with Jeff Carter (who is back in Australia for this month’s Innovative Marketing conference), I asked : What if a bank were to open up development of applications to others in the same way Facebook does? The...