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The Cranky Flier

The Cranky Flier aviation industry blog. A witty, sometimes snarky, blog about airlines with a focus on customers from someone who has worked in the industry.
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Earning Points in JetBlue's Complicated New TrueBlue Program

Aug 3, 2009
While Southwest’s acquisition attempt of Frontier was getting all the press last week, JetBlue quietly started emailing their TrueBlue members about a relaunch of the program on September 27. ...

Southwest 737 Diverts After a Hole Appears in the Roof

Jul 14, 2009
Here’s a weird one for you. Yesterday, Southwest flight 2294 diverted to Charleston, West Virginia when a football-sized hole opened up in the top of the fuselage. And thanks to the magic of Twitter, someone had posted a picture from inside t...

US Airways WiFi Announcement Is Not What You Think

Jun 9, 2009
What exactly would you think when you saw a press release entitled, “Get Connected with Complimentary Wi-Fi from US Airways“? Yeah, that’s what I thought. Sounds like US Airways is putting...

How Often Do Airlines Fly Into Areas Without Radar Coverage?

Jun 3, 2009
Here’s a very timely Ask Cranky that was spurred by the Air France accident earlier this week. I’m sure many of you heard that the airplane was flying in an area where there was no radar...

JetBlue to SFO

May 15, 2009
I was home for less than a week before it was time to hit the road again. This time it was for my 5 year business school reunion. Fortunately, that meant just a quick hop up to the Bay Area. ...


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