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The Cranky Flier

The Cranky Flier aviation industry blog. A witty, sometimes snarky, blog about airlines with a focus on customers from someone who has worked in the industry.
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Earning Points in JetBlue's Complicated New TrueBlue Program

Aug 3, 2009
While Southwest’s acquisition attempt of Frontier was getting all the press last week, JetBlue quietly started emailing their TrueBlue members about a relaunch of the program on September 27. ...

Southwest 737 Diverts After a Hole Appears in the Roof

Jul 14, 2009
Here’s a weird one for you. Yesterday, Southwest flight 2294 diverted to Charleston, West Virginia when a football-sized hole opened up in the top of the fuselage. And thanks to the magic of Twitter, someone had posted a picture from inside t...

US Airways WiFi Announcement Is Not What You Think

Jun 9, 2009
What exactly would you think when you saw a press release entitled, “Get Connected with Complimentary Wi-Fi from US Airways“? Yeah, that’s what I thought. Sounds like US Airways is putting...

How Often Do Airlines Fly Into Areas Without Radar Coverage?

Jun 3, 2009
Here’s a very timely Ask Cranky that was spurred by the Air France accident earlier this week. I’m sure many of you heard that the airplane was flying in an area where there was no radar...

JetBlue to SFO

May 15, 2009
I was home for less than a week before it was time to hit the road again. This time it was for my 5 year business school reunion. Fortunately, that meant just a quick hop up to the Bay Area. ...

SkyWest to Start Flying for AirTran in Milwaukee

Nov 5, 2009
You cheeseheads may still be hurting from your second Favre-related beatdown this year, but you can rejoice that you now have yet another airline coming to town. SkyWest (yes, the regional airline) will begin flying for AirTran in Milwaukee. It’s...

Midwest Airlines Stops Flying (Its Own Planes)

Nov 4, 2009
This may seem like a footnote to some, but just two days ago, Midwest officially stopped flying its own aircraft. That doesn’t mean, as we all know, that the Midwest brand is going away. It just means that now it is nothing more than a brand. So I...

If You Want to Try Wifi Onboard, You'll Have Plenty of Free Chances

Nov 3, 2009
It’s no surprise that when you make something completely free, people use it a lot more often than if you make them pay. Duh. And that’s why it’s not surprising to see airlines scrambling to find a way to offer wireless internet for free. Just in...

JetSuite Launches New Private Jet Charter Operation and I Go For a Ride (Trip Report)

Nov 2, 2009
I know very little about private jet chartering. I’ve never done it, and in fact I’ve never even been on a private jet. So when PR guru Gareth Edmonson-Jones (formerly of Virgin Atlantic and JetBlue) asked if I wanted to learn more about the new...

Cranky on the Web (October 26 – 30)

Oct 31, 2009
Continental Joins Star Alliance Tomorrow – BNET Continental is in no-man’s land as they end their SkyTeam participation and prepare for Star Alliance. Ontario’s Air Traffic Glut Draws Anger Toward LA – BNET Ontario’s traffic keeps dropping, and the...


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