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The Cranky Flier

The Cranky Flier aviation industry blog. A witty, sometimes snarky, blog about airlines with a focus on customers from someone who has worked in the industry.
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Earning Points in JetBlue's Complicated New TrueBlue Program

Aug 3, 2009
While Southwest’s acquisition attempt of Frontier was getting all the press last week, JetBlue quietly started emailing their TrueBlue members about a relaunch of the program on September 27. ...

Southwest 737 Diverts After a Hole Appears in the Roof

Jul 14, 2009
Here’s a weird one for you. Yesterday, Southwest flight 2294 diverted to Charleston, West Virginia when a football-sized hole opened up in the top of the fuselage. And thanks to the magic of Twitter, someone had posted a picture from inside t...

US Airways WiFi Announcement Is Not What You Think

Jun 9, 2009
What exactly would you think when you saw a press release entitled, “Get Connected with Complimentary Wi-Fi from US Airways“? Yeah, that’s what I thought. Sounds like US Airways is putting...

How Often Do Airlines Fly Into Areas Without Radar Coverage?

Jun 3, 2009
Here’s a very timely Ask Cranky that was spurred by the Air France accident earlier this week. I’m sure many of you heard that the airplane was flying in an area where there was no radar...

JetBlue to SFO

May 15, 2009
I was home for less than a week before it was time to hit the road again. This time it was for my 5 year business school reunion. Fortunately, that meant just a quick hop up to the Bay Area. ...

Cranky on the Web (November 14 – 20)

Nov 21, 2009
First Space Hotel Set to Open in 2012 – Asylum.com I was asked about travel to space. Fun topic, but I don’t see it anytime soon. Milwaukee sparks air wars – BusinessRockford.com A thorough piece on what the low cost carrier expansion into...

ANA Takes a Step Toward Global Superstar With Product Changes

Nov 20, 2009
It’s certainly interesting to watch the Japanese market these days. JAL is turning in record losses and is effectively sitting on a cliff waiting to jump. Meanwhile, ANA has decided to pour a bunch of money into seriously improving its product. This...

United and Continental Now Have Reciprocal Upgrades But That Doesn't Mean They're Merging

Nov 19, 2009
I suppose it’s inevitable. Any time two airlines move closer together, the speculation that it means they’ll merge picks up. Right now, the noise surrounding a United-Continental merger is deafening thanks to the announcement that elite members will...

British Airways and Iberia Finally Get Closer to Almost Possibly Merging

Nov 18, 2009
Has there been a stranger courtship than that between British Airways and Iberia? The airlines, which have been talking for years, have finally agreed to merge, sort of. I mean, it’ll get there eventually. I believe talks began in 1784 when King...

What the F*&^ is a Sharklet? (Hint: It's Good)

Nov 17, 2009
Winglets on airplanes are nothing new. We’ve seen them big and small on all kinds of airplanes. The most visible ones these days are the huge ones that you see on 737s, but what the heck is a sharklet? Well, that’s the Airbus-designed winglet for...


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