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Those new to ITIL will often think that the role of the CAB is to authorise Changes, especially the major or significant changes. Well, yes and no.
The Change Advisory Board (CAB) is a concept defined in ITIL V2 and V3’s Change Management...
Supplier Management is the ITIL V3 process responsible for defining and maintaining the Supplier and Contracts Database (SCD), which is a database or structured Document used to manage supplier contracts throughout their lifecycle. The SCD contains key...
Is the Service Portfolio and Service Catalogue part of the Configuration Management System (CMS) in ITIL V3? Yes.
We can and should define a “Service” as a configuration item (CI) and build a logical configuration model for the Service, i.e....
ITIL has formally announced the dates for the withdrawal of ITIL V2 certification. More details can be found in the link below:
http://www.exin-exams.com/content/news/ogc-announces-timeline-for-withdrawal-of-itil-v2.aspx
For those hoping to...
In ITIL V2, the CMDB is described as a database that contains the relationships between all the system components, including Incidents, Problems, Known Errors, Changes and Releases. The CMDB also contains information about Incidents, Problems, Known...
