Folks - we're staging a webinar entitled "Supply Management BPO: Why Business and Technology Transformation is Critical for Long-Term Success". Joining me will be Ruby Jivan, BP's Global Procurement Operations Director, who has a lifetime of experience...

2009 is going to be remembered as the year of cost-containment. Most client discussions are not very sexy – it’s largely about cost, as opposed to innovation or revenue generation. McKinsey recently revealed 70% of its current client engagements...

I wanted to share some recent dynamics from our new survey of outsourcing adoption intentions in mid-2009. While the onus on firms today is to drive out as much cost as they can from their businesses (close to four-fifths view cost-reduction as the...

Since Part I of the Francisco D'Souza interview, I've been assured Frank has improved his golf handicap. Now he'll discuss his views on how ITO service providers can differentiate themselves, the convergence of IT and BPO solutions... and a few other...

Observing the rise of the new wave of service providers over the last few years, the one that has scared the living daylights out of all of the incumbents is Cognizant. Now a $3bn company with deep footprints in the world'slargest global financial...