Data-driven decision-making or gut-level decision-making, which is the answer? The pendulum has swung way over to data-driven. But isn’t your personal experience and judgment what got you to where you are? Your value as a leader comes from your...

I don’t know if it’s an excuse or a misperception, but lately I’ve been hearing that people don’t have time to follow sound business practices. There is no time to plan, to get people’s buy-in to change, or to think critically about the...

"Now those memories come back to haunt me they haunt me like a curse Is a dream a lie if it don't come true Or is it something worse that sends me down to the river though I know the river is dry" -Bruce Springsteen, The River Perhaps Bruce...

I don’t think so. In the past two months I have purchased or been involved in the purchase of three new cars. It seems like auto dealers operate (or at least think they operate) in a dimension where basic principles of consumer behavior do not exist....

One of my bosses once asked me how I was able to generate so much loyalty and engagement from my team. I told him that I cared about them. He didn't like my answer. His concern was that we couldn't put "caring" into a program that we sent across the...