When did Customer Service go from being a "serve us" institution to a "can't help/don't care" fiasco? Maybe it is just me, but I can't seem to get anyone to help me anymore. I am speaking as a veteran of the customer service industry. Nearly all of my...

My long time friend Rick has, by example, taught me many things. One of his buzz words is, "Conversation." It is his conviction that conversation is the key to a better understanding of people, places, traditions, and stuff by simply talking through...

Faithful readers of this blog understand the concept of "Retro Review." For those who may have just joined the other two readers, allow me a brief explanation. I usually catch movies when they hit HBO or Showtime, long after they have come and gone on...

So many of my peers are nay-saying New Year's resolutions this year. The main reason seems to be that no one (meaning themselves) ever keeps them. I rather see New Year's Resolutions as opportunities to improve yourself over the previous year. New...

In many ways, oh-nine was a disaster. I began the year with a massive layoff from the greatest job I have had in a long time. Lived off of unemployment for about 2 weeks, then landed what I thought was going to be a great job at wholesale computer...