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Brad Federman

114 Followers
28 Blog Followers
2 Blog Reviews
 Following: 127
Following Blogs: 296

Latest Activity

A Customer Disengagement Story-AT&T

Brad Federman posted an article on The Engagement Factor - Jun 16, 2011, 2:09 pm
One week has gone by and I still cannot get my AT&T internet service working correctly.  I have been on the phone with them and my email hosting company working to get my email working for at least 1 day.  If I were to charge them for my time then they would be paying me to use their service. Now...
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Why your engagement process may be leading you astray…

Brad Federman posted an article on The Engagement Factor - Jun 15, 2011, 10:37 am
Economics is a social science that analyzes all aspects of our society.  However, as complicated and as scientific as it is, economic studies are rarely accurate.  Why?  Well one reason is traditional economics are based on rational factors and there are usually irrational factors at work. The s...
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The Angry Customer

Brad Federman posted an article on The Engagement Factor - Jun 8, 2011, 12:05 pm
Customers are angrier than ever.  People are tired of poor service standards, but more importantly, they are frustrated with bad cultures and systems that hinder good service.  In a recent survey Consumer Reports identified the top customer service frustrations.  Check out the list… How do ...
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Sales Prospecting is a Contact Sport

Brad Federman posted an article on The Engagement Factor - Jun 2, 2011, 10:15 am
5 Tips for Sales Prospecting Prospecting is a difficult sport.  Yes I said sport.   In fact it is a contact sport.  The problem is that most sales people, including me at times, sit on the sidelines.  You see sales people want the glory.  They want the touchdown or home run, but they don’t ...
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If you want to find a job…

Brad Federman posted an article on The Engagement Factor - Jun 1, 2011, 6:29 pm
Top 5 ways to improve your resume. Here are some tips that will help you more successfully apply for and find a job:  Snail mail is dead.  Email or upload your resume. Computers read your resume first.  These programs use algorithms and keyword searches to sort the resumes in categories related...
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101 Ways to Enhance Your Career Book Released!

Brad Federman posted an article on The Engagement Factor - May 20, 2011, 11:31 am
This is Brad Federman, from Performancepoint, LLC., and I am privileged to be a co-author in a brand new book titled “101 Great Ways to Enhance Your Career”. This is a compilation of 101 articles with practical, solid advice on how you can take action and improve your Career. I am extremely exc...
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Great News!!!

Brad Federman posted an article on The Engagement Factor - May 14, 2011, 3:54 pm
Employee Engagement by Brad Federman #43 on Kindle Best Selling list!!! http://ow.ly/4UCOQ
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Customer Engagement is not a Bait and Switch!!!

Brad Federman posted an article on The Engagement Factor - May 11, 2011, 9:43 am
I just got an email that says “Thank you” in the subject line.  Great who could it be from and why are they saying thank you. The first line in the email says…”We love having you as a customer.” And then it states, “We’d like to thank you for being our customer. To show our apprecia...
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Engagement and Unity through Cricket

Brad Federman posted an article on The Engagement Factor - Apr 25, 2011, 4:30 am
Wednesday 30-March’11 was not a usual day both in India and Pakistan; it was a day when both these countries “battled” in semi-final cricket match of ICC world Cup at Punjab Cricket Association Stadium in Mohali-a city in Northwestern Indian state of Punjab. ICC is an apex body and can be comp...
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12 Best Practices for Making Hospitals Great Places to Work

Brad Federman posted an article on The Engagement Factor - Mar 31, 2011, 8:16 am
Written by Leigh Page It is time to re-engage hospital staff. According to a 2010 report by Press Ganey Associates, 45 percent of hospital employees consider themselves “distanced from or discontent with their current work.” Here are 12 best practices to turn that sad statistic around and nurtu...
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"Dear Manager: A Heartfelt Letter from Your Employees."

Brad Federman posted an article on The Engagement Factor - Mar 15, 2011, 11:54 am
Don’t Hate Me, Love Me…Okay: How About a Little Respect How many of you feel you have good relationships with your employees? Would you like to know what they think? Managers often have a high opinion of themselves when their employees see the world very differently. A Gallup study recently di...
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Book Review: Guerilla Marketing for a Bulletproof Career

Brad Federman posted an article on The Engagement Factor - Mar 14, 2011, 2:03 pm
It is funny.  Here I am reviewing a book on career development when I just contributed a chapter to one.  Well there can be more than one book that adds value to this important subject.  Guerilla Marketing for a Bulletproof Career is a book that any professional should have on their shelf.  Thi...
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Winning, Losing, and Learning

Brad Federman posted an article on The Engagement Factor - Mar 2, 2011, 7:40 am
My son was five at the time and we had just come back from his basketball game. Unfortunately my son’s team had lost. It happens.  Well my son was very frustrated and upset.   I was a bit concerned that he was not putting the loss into perspective so I asked him a question.  I said, “Eli, w...
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4 Ways Unalloyed Fear Can Damage the Hospital Culture

Brad Federman posted an article on The Engagement Factor - Feb 28, 2011, 1:04 pm
By Leigh Page Some hospital cultures promote confidence and risk-taking among employees while others create stress and anxiety, and this substantially affects the bottom line, says Brad Federman, president of Performancepoint in Memphis, Tenn. Here Mr. Federman identifies four ways unalloyed fear ...
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10 Mistakes in Employee Engagement Surveys

Brad Federman posted an article on The Engagement Factor - Feb 22, 2011, 4:46 pm
By Leigh Page as seen in Beckers Brad Federman, president of Performancepoint LLC, lists 10 mistakes healthcare organizations make when conducting employee engagement surveys. 1. Conducting an in-house survey. Engagement surveys that are carried out internally tend to show sterling results beca...
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The Scion Story: Engaging Your Customers

Brad Federman posted an article on The Engagement Factor - Feb 21, 2011, 11:44 am
I remember walking into the Toyota dealer and wondering what is this strange looking vehicle only to learn it was a new brand.  Then I came to find out it was selling and at a big volume.  I could not believe?  Why?  I sure did not want to buy one.  Well that was a good thing for Toyota because...
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5 Tips for Interviewing

Brad Federman posted an article on The Engagement Factor - Feb 15, 2011, 7:27 am
    Know the Company – If you truly want a job working at a specific company, it is imperative to research that company so that you can: Tailor your answers to the company and that job Clarify why you want to work there and would fit the culture Explain why you are the best fit for the job Dres...
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Engagement Scores

Brad Federman posted an article on The Engagement Factor - Feb 2, 2011, 9:54 am

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3 Core Fundamentals for Employee Engagement at Your Hospital

Brad Federman posted an article on The Engagement Factor - Jan 28, 2011, 10:18 am
Written by Lindsey Dunn Employee engagement is an important driver of organizational success in any organization, and hospitals are no different. Engaged employees are less likely to leave an organization and more likely to work harder without feeling like they’ve sacrificed for the organization ...
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4 Tips for Hospital Leaders to Improve Employee Engagement

Brad Federman posted an article on The Engagement Factor - Jan 25, 2011, 3:00 am
Written by Lindsey Dunn Employee engagement is an important issue for any organization as engagement directly impacts the organization’s performance on a variety of indicators. For hospitals, engaged employees lead to less turnover, improved patient experience and reduces the likelihood of advers...
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Customer Engagement Not Here

Brad Federman posted an article on The Engagement Factor - Jan 20, 2011, 10:07 am
Customer engagement and service are vital to the life of many companies, but we as customers experience great customer service rarely.  Typically, we get explanations, excuses, policy statements and questioned.  It is almost as if organizations do not want to help you or see you as guilty before e...
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All For One And One For All Engagement

Brad Federman posted an article on The Engagement Factor - Jan 12, 2011, 10:01 am
According to a recent Hewitt study only 16 percent of those companies using engagement surveys see positive results. That means 84 percent, a striking majority, are wasting time, resources and money in their efforts. Engagement cannot be about a snapshot in time shown in survey results. Engagement i...
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Discovery, Collaboration, Politics, and Death

Brad Federman posted an article on The Engagement Factor - Jan 10, 2011, 12:46 pm
What is discovery?  Discovery Learning is a method of inquiry-based instruction.  Discovery learning is utilized in problem solving situations where the person draws on his own experience and prior knowledge.   It occurs when people interact with their environment by exploring and manipulating ...
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Powerful Beyond Measure

Brad Federman posted an article on The Engagement Factor - Dec 30, 2010, 1:26 pm
Our deepest fear is not that we are inadequate. Our deepest fear is that we are powerful beyond measure. It is our light not our darkness that most frightens us. We ask ourselves, who am I to be brilliant, gorgeous, talented and fabulous? Actually, who are you not to be? You are a child of God...
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A Whale of a Story and a Powerful Experience

Brad Federman posted an article on The Engagement Factor - Dec 29, 2010, 11:53 am
It was on a Sunday in 2005; a humpback whale weigh down by around 20 crab traps weighing 90 pounds each was pulling the whale downward.  A fisherman spotted the whale struggling to keep its blowhole out of the water.  The whale was going to die until that help came to the rescue.  When the divers...
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Without Trust There is No Credibility

Brad Federman posted an article on The Engagement Factor - Dec 27, 2010, 3:45 pm
Credibility is an extension or outcome of trust.  Trust is largely a function of presence.  Am I present and in the moment with my employees, co-workers, and clients.  When I am able to reduce ego, agendas, my need for my own personal preferences, and distractions I am able to hear things I cou...
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Happy Holidays

Brad Federman posted an article on The Engagement Factor - Dec 15, 2010, 6:03 pm
We at Performancepoint hope you had a good 2010 and have a better 2011!  We want to wish you all the best during the Holidays.  As we close out our year we wanted to do something special. Performancepoint makes charitable donations to various organizations and one in particular is St. Jude Child...
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The Legend that is Tony Lepore

Brad Federman posted an article on The Engagement Factor - Dec 2, 2010, 2:24 pm
Tony Lepore, otherwise known as the dancing cop, has been entertaining himself, drivers, and now audiences since 1984.  You see Tony got bored in his job like many of us do from time to time.   Directing traffic in Rhode Island can get monotonous so Tony decided to mix it up.  Inspired by a Cand...
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Selling after the Great Recession

Brad Federman posted an article on The Engagement Factor - Dec 2, 2010, 1:27 pm
Sales enablement has been defined as the process of arming an organization’s sales force with access to the insight, experts, and information that will ultimately increase revenue. It is a term that has gained momentum in the last decade.  Wikipedia If you take into account that last couple of y...
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To hire green or not to hire green? Now that is the question!

Brad Federman posted an article on The Engagement Factor - Nov 18, 2010, 8:04 pm
In the best of all worlds we want to hire people that can run on the first day.  Or do we? It seems to be the question that many organizations take for granted sometimes at their own peril.  Who we hire says a great deal about our company and what we value.  The results of our hiring say a great...
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Generational Differences in 9 Entertaining Minutes

Brad Federman posted an article on The Engagement Factor - Nov 16, 2010, 10:43 am
I colleague of mine introduced me to this video.  It is clever, thought provoking, and entertaining.  Take a look at the different generations and what has influenced them over the years. 
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Veteran's Day – Sacrifice

Brad Federman posted an article on The Engagement Factor - Nov 11, 2010, 9:23 am
In honor of Veterans Day I am republishing these quotes that were originally in the Washington Post.   Regardless of how rich or poor one may be, or whether a US citizen or a citizen of another country, we should all be able to relate to these words as human beings.  We should honor those that h...
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About Me

Brad Federman is the president of Performancepoint, LLC, a client-driven management consulting firm specializing in Employee Engagement. Having spent over 20 years focusing on the human impact in organizations, Federman has become a recognized leader in the corporate world and the performance improvement industry. He has traveled the globe consulting in North America, Asia, Europe, and the Middle East working with organizations of various industries and types. Federman has spoken at international conferences such as the American Society for Training and Development, and has been quoted in publications such as Fortune Small Business, HR Magazine and the Los Angeles Times. He is also the author of the upcoming book Employee Engagement.

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