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Kim

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Following Blogs: 13

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Microsoft Outlook: How to set up a distribution group

Kim posted an article on Totally Managed IT - Dec 6, 2011, 5:10 pm
Do you use email? Do you work on a team? Sweet, then this will probably be useful! Distribution groups let you send messages to any number of recipients, large or small, using only a single name. That’s right, you don’t have to enter each individual email address each time you want to send your...
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Top 5 Technology Mistakes that Small Businesses Make, and 3 Questions You Can Use to Avoid Them

Kim posted an article on Totally Managed IT - Dec 5, 2011, 7:12 pm
Responza has been around long enough to have catalogued a collection of worrying trends that crop up in small businesses, regardless of the industry they represent. You may have created the greatest product in your field, but if you’re making any one of these five mistakes then your business is at...
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Why You Really Need to Stop Using BitTorrent

Kim posted an article on Totally Managed IT - Nov 1, 2011, 1:44 pm
Everyone has bad habits. Some of these habits are benign, but others can have very serious consequences. For example, we are advised time and time again not to use peer-to-peer technologies like BitTorrent, and yet we continue to do so. Even when we’re not using this file-sharing protocol illegal...
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Keyboard Shortcuts in Word 2010

Kim posted an article on Totally Managed IT - Nov 1, 2011, 1:44 pm
We’ve gotten a great deal of positive feedback regarding tips on the ins and outs of Microsoft Office applications, so we’ve decided to make it a regular feature in our News You Can Use. If you’re not already subscribed to this free newsletter you can sign up on our homepage, www.responza.com....
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Malware on Macs

Kim posted an article on Totally Managed IT - Nov 1, 2011, 1:42 pm
Mac users may feel pretty safe in the workplace when it comes to the security of their machines, but a recent trend in malware tailored specifically for Macs should make them realize that they need protection too. But before we dive into actual malware on Macs, let’s cover some basic security mea...
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Word 2010: How to Change the Default Font

Kim posted an article on Totally Managed IT - Nov 1, 2011, 1:42 pm
Nobody likes change, no matter how small that change may be. For example, some of us are very particular about our fonts. Remember Times New Roman? I had a love affair with that font, and when Word 2007 forced me to use Calibri as the default, I almost swore off technology altogether. Word 2010 als...
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Is Cloud Computing Right for Your Organization?

Kim posted an article on Totally Managed IT - Nov 1, 2011, 1:41 pm
We’ve heard so much about the cloud, but is it hype or is it real? One industry organization claimed, “Cloud computing will continue to eclipse all other major tech trends this year.” Maybe so, maybe no, but the marketing of cloud computing certainly will. But what IS cloud computing, and is i...
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Next Generation Firewalls: The Latest in Network Security

Kim posted an article on Totally Managed IT - Oct 18, 2011, 6:51 pm
Over the years, the IT landscape has changed dramatically. Every few years brings the release of a new software platform from Microsoft, or the next innovative design from Apple. And the refractory period between each new product release has shrunk considerably and innovation brings exciting new...
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Excel: How to Create a Thermometer Graph

Kim posted an article on Totally Managed IT - Oct 18, 2011, 6:33 pm
I’ve heard a lot of questions about how to make a good picture or graphical representation of where a company or organization stands in terms of meeting its sales or fundraising goals. It’s the fourth quarter of 2011; time to put away the markers and cardboard paper and learn how to quickly an...
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Word: How to Insert a Table

Kim posted an article on Totally Managed IT - Oct 18, 2011, 5:38 pm
Everyone knows how to cut-and-paste a table from Excel into Word, but did you know you cuild that same table – actually, you can build a much more elegant one – in Word 2010? So now, instead of switching back and forth from an Excel spreadsheet and a Word document, you can take advantage of the...
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Microsoft Scam Warning

Kim posted an article on Totally Managed IT - Oct 18, 2011, 12:29 pm
Back in August, Australians were warned by Microsoft of a phone scam that fools people into giving cold callers their cash. Microsoft issued a press release, hoping they could nip this one in the bud, but the scamming seems to have spread to the U.S. Here’s how the scheme works: Someone claimin...
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"What did one BBM user say to the other?" –Nothing.

Kim posted an article on Totally Managed IT - Oct 12, 2011, 1:56 pm
Here’s the latest update from Research In Motion, the Ontario-based telecommunications company whose BlackBerry products have been having issues for the past few days across the world: “BlackBerry subscribers in the U.S. may be experiencing intermittent service delays this morning. We are worki...
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Thin Clients

Kim posted an article on Totally Managed IT - Oct 4, 2011, 6:24 pm
Thirty years ago, when mainframes ruled and personal computers were but a distant dream, desktops were referred to as “terminals”. When intelligence was added shortly after (i.e., a PC rather than a “dumb” terminal), they become “clients.” These machines were able to access services thro...
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Six Ways to Get Out of the E-mail Swamp

Kim posted an article on Totally Managed IT - Oct 4, 2011, 6:24 pm
... be spending valuable hours combing through your inbox every day. So how do you get out of the e-mail swamp? Short of deleting your e-mail account, there are few strategies as easy as the following six: Empty your “Deleted” folder. This may seem like a “duh” thing to do, but you’d...
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Responza Recommends Postini

Kim posted an article on Totally Managed IT - Oct 4, 2011, 6:20 pm
If you’ve got spam issues with your e-mail, you’ve got to check out Postini. This cloud-based service provides filters for spam and protects you from the trickiest malware. What does Postini do? Keeps your network safe – detects and filters out spam, viruses, phishers, denial of service at...
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Outlook 2010 Send as Instructions

Kim posted an article on Totally Managed IT - Oct 4, 2011, 6:20 pm
Sometimes you may need to send an email as another person and not just on their behalf. Say, for example, that you keep getting weekly newsletters that come forwarded from one of your old e-mail accounts. Or, on a lighter note, maybe you’d like to send a coworker’s significant other a message ...
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Advertisements that Bite: Malware Hidden in Ads and Websites

Kim posted an article on Totally Managed IT - Sep 15, 2011, 1:22 pm
Malicious advertising, or “malvertising, ” represents the latest effort by hackers to get into your systems. Even if you adhere to safe Internet practices and never go to those websites, you can still fall victim to this already widespread hacking phenomenon. Although the underlying concept i...
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Hackers' New Tactics Focus on Small Business

Kim posted an article on Totally Managed IT - Sep 9, 2011, 1:21 pm
Headlines roar when hacking attacks occur at such companies as Sony and Lockheed Martin, but when small businesses get hit, hardly anybody notices. Small businesses who are making the leap to computerized systems and digital records are quickly becoming a favorite target for hackers. Here are thre...
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Cloud Gets a Wake-up Call

Kim posted an article on Totally Managed IT - Jun 2, 2011, 9:02 am
“Networking event” caused massive outage for Amazon Web Services customers. Back in April, what Amazon had labeled a “networking event” caused EC2 fail-over systems to go haywire and set in motion a chain reaction that took down well-known Amazon customers Foursquare, Reddit and Hootsuite a...
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The Office Challenge Advisor

Kim posted an article on Totally Managed IT - May 27, 2011, 5:17 pm
Responza makes it easy to overcome annoying office brain-teasers with some quick tips. If you have tips of your own, please share them as comments below this blog post. Office Challenge #1: How do I insert text above a table at the top of a word document? If you’ve inserted a table into a new...
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Ah, the Cloud

Kim posted an article on Totally Managed IT - May 16, 2011, 5:38 pm
Why careful is better than first. Responza believes that cloud architectures are of value and make financial sense for some organizations. The ROI on the technology infrastructure investment can be better in certain circumstances. However, recent events have proven that total reliance on the cloud ...
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Recent Outage Proves Necessity for Research and Guidance from Knowledgeable Resources

Kim posted an article on Totally Managed IT - May 13, 2011, 8:42 pm
Google’s recent Blogger outage gives us all reason to stop and think – and understand the lesson in this event. Technology systems and infrastcutures are vital to businesses and organizations of all types and sizes. Changes should not be made that impact the integrity, security or safety of sys...
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Reduce the Risk of Computer Compromise in Five Easy Steps

Kim posted an article on Totally Managed IT - May 10, 2011, 10:34 pm
Security problems are getting worse. Systematic attacks are coming from kids, thieves and spies. Every day, we read about some break-in or other types of security compromises. Witness the recent major Sony break-in. PCs can be compromised any number of ways. An infected machine can take hours ...
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Epsilon Data Breach

Kim posted an article on Totally Managed IT - May 6, 2011, 2:18 pm
Online marketer Epsilon hacked, exposing thousands of names and emails. Epsilon alerted its customers that some of their electronic information could have been exposed after a computer hacker penetrated the online marketer’s data systems. The names and emails of customers of Citigroup and other ...
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Microsoft Warns of Nine Fraudulent Digital Certificates Issued

Kim posted an article on Totally Managed IT - Mar 27, 2011, 5:06 pm
We are aware of fraudulent digital certificates issued by Comodo – a certification authority present in the Trusted Root Certification Authorities Store on all supported versions of Microsoft Windows – that could affect many users. Comodo advised Microsoft on March 16, 2011 that nine certificat...
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Keep users from selecting locked cells in Excel

Kim posted an article on Totally Managed IT - Jan 19, 2011, 8:18 am
Most users create custom workbooks in Excel that they allow others to update. The problem is that often those updating the sheet change flag values or change formulas. How can these areas be protected or locked while allowing input cells to be unlocked so that the worst thing others can do is enter ...
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What IT Trends should businesses discuss with their IT Experts

Kim posted an article on Totally Managed IT - Jan 19, 2011, 8:01 am
There is a lot going on in technology as 2011 begins and that means that there are many new products and approaches out there that can be overwhelming or confusing for business owners. It is best to enlist the expertise of Responza’s IT professionals who stay in tune with what’s new and what wor...
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Optimism continues for small and medium business sectors in 2011

Kim posted an article on Totally Managed IT - Jan 19, 2011, 7:55 am
Small Business IT Investment Picture Improving: Report The small business IT Growth Monitor increased five points from October to 54, a record high since December 2007. The budding recovery in IT investment that started to take shape in 2010 appears to be heading for an uptick in 2011 as small bus...
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Expert Tips for Microsoft Word 2010

Kim posted an article on Totally Managed IT - Jan 4, 2011, 6:33 pm
Microsoft Office 2010 is powerful, but some of the best time-saving techniques are relatively unknown. Here are some power-user tricks for Microsoft Word 2010. Each of these tips works in both the 2007 and 2010 versions of Word. Give Word a more readable default font The default font in Word 2010...
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Digital Asset Protection and Succession Planning

Kim posted an article on Totally Managed IT - Jan 4, 2011, 6:25 pm
Getting Digital Affairs in Order Developing a plan for passing on those digital files and passwords after the business owner is gone can save loved ones from the time consuming and frustrating process of sorting through an online estate. It is also possible that survivors or attorneys may find the...
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SMB IT Security Concerns: Top 5 Security Threats for 2011

Kim posted an article on Totally Managed IT - Jan 4, 2011, 6:19 pm
New IT security concerns arise almost daily for SMBs. Now is the perfect time and the ushering in of a new year is the perfect time to take action and safeguard your system from those that have the greatest impact. Here are the top five expected security threats for 2011.recognize those that have th...
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How to use And and Or operators with Excel's Advanced Filter

Kim posted an article on Totally Managed IT - Dec 22, 2010, 1:27 pm
Viewing subsets of data is a routine task for many Excel users. An AutoFilter lets users limit the data displayed, but it is limited because it depends on the actual data. Excel’s Advanced Filter feature requires a bit of setup, but is more flexible and powerful than an AutoFilter. Not only can it...
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How to sum values in an Excel filtered list

Kim posted an article on Totally Managed IT - Dec 22, 2010, 1:10 pm
Filters are a powerful and easy-to-use Excel feature. Using filters, users can quickly limit data to just the records desired for viewing. Summing filtered records is another matter. Trying the SUM() function will be surprising, so abandon that method and follow the method below: Fig 1 shows a fi...
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Digital Asset Protection and Succession Planning

Kim posted an article on Totally Managed IT - Dec 22, 2010, 12:36 pm
Business Need a Will Digital Asset Protection and Succession Planning should be high on the list of priorities for business owners. If something happens to the owner, very often businesses cannot continue on successfully because there is no plan. This specifically refers to the digital files that e...
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Social media & businesses: Be aware of the benefits and the risks

Kim posted an article on Totally Managed IT - Dec 22, 2010, 12:28 pm
Social networking – while not high on the list of challenges for many senior executives – is something that businesses need their people to understand. Social media platforms, such as LinkedIn, Facebook, Twitter and YouTube, enable professional collaboration and personal interaction. These benef...
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What desktop virtualization really means

Kim posted an article on Totally Managed IT - Nov 30, 2010, 4:25 pm
Depending on the source, desktop virtualization is either the hottest trend in IT or an expensive notion with limited appeal. InfoWorld describes desktop virtualization a concept that reminds us of the good old mainframe days of centralized computing while upholding the fine desktop tradition of us...
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Extend lithium-ion battery life

Kim posted an article on Totally Managed IT - Nov 30, 2010, 4:12 pm
In today’s mobile world, battery life is precious. Go to an airport and watch the road warriors jockey for position around the available power outlets and it becomes obvious how true this is. These travelers can attest to what helps preserve the current charge on batteries. Keep batteries at room...
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How to use Outlook better

Kim posted an article on Totally Managed IT - Nov 30, 2010, 4:01 pm
Tips for users of Outlook – whether experts or beginners – can help them use Outlook better. Even experienced Outlook users may need these pointers to find old features in the new interface. Right Click for Jumplists New to Outlook 2010 is a Windows 7 integration feature that lets the user rig...
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Hard to find options in PowerPoint 2007/2010

Kim posted an article on Totally Managed IT - Nov 16, 2010, 12:05 am
Features users knew by heart in PowerPoint 2003 may be a little difficult to zero in on in the newest version of the software because they are scattered among various tabs. This post covers 3-D Style, Arrow Style, Designs, Expand All and Collapse All, Print and Print Preview Of all the Office 2007...
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Why the "Cloud" doesn't matter

Kim posted an article on Totally Managed IT - Nov 15, 2010, 11:34 pm
It has been a couple years since “the cloud” arrived on the IT scene, yet some IT leaders still talk about it with breathless reverence. Even non-IT executives still proudly announce that they’ve “put that in the cloud” when any technology-related topic arises. The fact of the matter is ...
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Droid X – The wrong and the right about it

Kim posted an article on Totally Managed IT - Nov 5, 2010, 1:48 pm
The specs are awesome but users are definitely divided into two camps on the latest Droid device. Many consider it the best of the Android phones. And then again – many don’t. Let’s look at the arguments for each camp. The wrong. Size. The device is just larger than is suitable for a lot o...
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Botnet wreaks havoc

Kim posted an article on Totally Managed IT - Nov 2, 2010, 8:36 pm
Infected PCs download fake antivirus A massive takedown operation conducted by Dutch police and security experts at the end of October does not appear to have completely dissolved the Bredolab botnet that has created recent havoc, but it is unlikely to recover. The latest look at the botnet by Fi...
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SEO and websites that work

Kim posted an article on Totally Managed IT - Nov 2, 2010, 8:25 pm
Most companies don’t satisfy every major segment of their customers. This isn’t just true for certain types or sizes of companies but is a trait that can be seen across all companies. Its impact is obvious in how information, products and services are offered on websites. Typically, companies s...
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BLADE: Can it stop drive-by malware?

Kim posted an article on Totally Managed IT - Oct 20, 2010, 3:54 pm
BLADE (BLock All Drive-by download Exploits), the brainchild of researchers from College of Computing at Georgia Institute of Technology and SRI International, is positioned to help stem the tide of drive-by malware. A big deal according to Dasient.com – the company is tracking over 200 thousand d...
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iPhone and Android apps raise privacy concerns

Kim posted an article on Totally Managed IT - Oct 20, 2010, 3:16 pm
Two new studies have raised concerns about the transmission of private data by some iPhone and Android apps. Last week, researchers from Duke University, Pennsylvania State University, and Intel Labs released the results of a study on 30 popular third-party Android apps. Using TaintDroid, a tool wh...
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Malware's M.O.

Kim posted an article on Totally Managed IT - Sep 15, 2010, 12:27 pm
The ancient Chinese author and general Sun Tzu once wrote, “Know thy self, know thy enemy. A thousand battles, a thousand victories.” This adage applies just as much today in the battle against malware as it did in Sun Tzu’s day to military action. Here are the top seven techniques that are em...
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Office 2010: The Wonder of Web Apps

Kim posted an article on Totally Managed IT - Aug 17, 2010, 8:58 pm
Office 2010 Web Apps help create a seamless experience whether working at the office, using a Windows smartphone, or cracking open your laptop at a coffee shop. By saving Office 2010 files to the Web, you can access and edit them using familiar tools. Here’s an introductory look at some things you...
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Big New Blackberries

Kim posted an article on Totally Managed IT - Aug 17, 2010, 8:58 pm
Recently, BlackBerry creator Research in Motion officially launched its new hardware, the BlackBerry Torch 9800, featuring a brand new BlackBerry 6 software platform. The new OS has been widely anticipated as the North American smartphone leader tries to catch up with the innovations that Apple and...
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Office Awareness

Kim posted an article on Totally Managed IT - Aug 17, 2010, 8:58 pm
Office 2010 is an amazing suite of incredibly useful programs, but every software package has annoying aspects, and Office is no exception. Although most new changes make it easier to perform common tasks, here are a few tips to sort out its tricky spots. 1) Recent docs are buried Backstage In Off...
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Cloud Adoption Déjà Vu

Kim posted an article on Totally Managed IT - Aug 17, 2010, 8:58 pm
You may be feeling a bit of déjà vu when you hear about cloud computing these days. There are many parallels to how we think about cloud today and how we thought about PCs in the early 1980s. Most workers today cut their computing teeth on PCs, which were considered a hobbyist device 25 years ago...
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About Me

Hey there...
I dabble in web design, marketing and copywriting at an IT support company in Seattle...
I developed my company blog, Totally Managed IT™ as a resource for small business owners who are treading through the murky waters of IT.
A bit about me:
I'm a self-identified nerd. LOVE computers, web design, philosophy, politics, writing and frogs. I have a strong opinion and I'm not afraid to share it. And really, I'm far too complicated to describe in a pithy blurb, so I think I'll just stop here... :)

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