Linda Z. posted an article on Exceptional Dental Practice Management - Nov 30, 2009, 7:59 pm
The most common reason for failure is quitting.  In their new book, Three Feet From Gold, Sharon L. Lechter and Greg S. Gold explore ways to turn obstacles into opportunities so that you won't qu...
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Linda Z. posted an article on Exceptional Dental Practice Management - Nov 28, 2009, 6:56 pm
What do you think is the most common reason for failure? I'm working on a post that will explore this. In the meantime, tell me what you think it is.
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Linda Z. posted an article on Exceptional Dental Practice Management - Nov 27, 2009, 4:00 am
"It isn't about me or you and how we feel. It is about recognizing that other people give us the life we live. Without them, we are nothing. There are no self-made men or women. Those who try to b...
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Linda Z. posted an article on Exceptional Dental Practice Management - Nov 26, 2009, 5:21 am
If you're like me,  you're busy and find yourself thinking, "Oh, I forgot to thank them for that."  Maybe some courtesies become so commonplace that you feel that "Thanks" is assumed.  For ...
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Linda Z. posted an article on Exceptional Dental Practice Management - Nov 25, 2009, 8:49 am
Let's face it, we've all heard the line, "Sorry, I'd rather be anyplace but here."  When we hear it we all think, "Wow, I haven't heard that before.", right?  It's universal beca...
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Linda Z. posted an article on Exceptional Dental Practice Management - Nov 18, 2009, 8:22 pm
Check out this article in the New York Times http://www.nytimes.com/2009/11/17/health/17brod.html?_r=1
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Linda Z. posted an article on Exceptional Dental Practice Management - Nov 17, 2009, 8:26 pm
When you read the word bully, who do you think of?  We've all had a bully in our life, whether we realize it or not.  Bullying can be as obvious as name-calling or intimidation, or as subtle as ...
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Linda Z. posted an article on Exceptional Dental Practice Management - Nov 12, 2009, 6:27 pm
A reader commented on a post I wrote recently.  She said that she just went to work in a dental office at the front desk.  She was surprised, and I think dismayed, at the amount of personal informat...
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Linda Z. posted an article on Exceptional Dental Practice Management - Nov 8, 2009, 8:12 am
If you've ever interviewed for an opening in your practice, I'm sure this thought has entered your mind.  I am currently interviewing for a roving office assistant and I am disheartened by th...
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Linda Z. posted an article on Exceptional Dental Practice Management - Nov 3, 2009, 5:57 pm
"So long as we live among men, let us cherish humanity."  ~Andre Gide~ How often do we look at other and notice their flaws?  It's so easy to see the sour look on a grouchy patient, the obnoxio...
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Linda Z. posted an article on Exceptional Dental Practice Management - Nov 1, 2009, 10:44 am
Everyone can talk, people do it all the time.  Everyone's talking, but who's communicating?  Think about it, dentists hire consultants and pay them a lot of money to talk at them and their s...
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Linda Z. posted an article on Exceptional Dental Practice Management - Oct 31, 2009, 12:13 pm
I think the biggest challenge in managing a dental practice is hiring, training and keeping good staff.  It's as precarious a task as building a house of cards.  Pull one card out and the whole ...
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Linda Z. posted an article on Exceptional Dental Practice Management - Oct 27, 2009, 6:50 pm
Disclaimer: This is a totally gratuitous, possibly a little boastful post.  I have it made, as do my co-workers.  We have an amazingly kind, fun, optimistic, totally wonderful boss.  In these worr...
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Linda Z. posted an article on Exceptional Dental Practice Management - Oct 25, 2009, 6:45 am
Are you going to do the same old thing, or are you going to dare to do one thing differently?  I say dare, because making any change comes with baggage.  First, you have to be brave enough to actual...
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Linda Z. posted an article on Exceptional Dental Practice Management - Oct 22, 2009, 7:42 pm
How cool is that? I can't watch this video without smiling and wishing I had been there. I'm probably the world's worst, yet most persistent dancer. I would have loved it. I was watching...
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Linda Z. posted an article on Exceptional Dental Practice Management - Oct 18, 2009, 5:57 am
Do you make your staff feel like that when they arrive in the morning?  Chances are you don't.  I don't think I really do, consistently.  This is what usually happens:  I'm usually the...
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Linda Z. posted an article on Exceptional Dental Practice Management - Oct 17, 2009, 8:42 am
Leadership is an interesting concept.  I call it a concept because there are really no set rules about how to lead.  There are no real leadership schools, because it's something you learn along ...
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Linda Z. posted an article on Exceptional Dental Practice Management - Oct 11, 2009, 4:54 pm
Something to think about?
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Linda Z. posted an article on Exceptional Dental Practice Management - Oct 11, 2009, 8:32 am
I just finished reading Valuocity by Dr's. Marc Cooper and Mark Silberg.  I will be published soon and I'll include ordering info at the end of this review because I think you'll want a c...
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Linda Z. posted an article on Exceptional Dental Practice Management - Oct 10, 2009, 8:12 am
Do you ever feel like that in your practice?  Mom and Dad are the dentist and office manager and everyone else waits for them to tell them where they're going next.  The problem is, the staf...
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Linda Z. posted an article on Exceptional Dental Practice Management - Oct 4, 2009, 7:59 am
   It seems like the economy is really starting to have an impact on hygienists in some practices.  More and more resumes come in for hygienists and I see more posts on DentalTown by hygienists loo...
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Linda Z. posted an article on Exceptional Dental Practice Management - Oct 3, 2009, 8:07 pm
    I'm involved in Marc Cooper's Mastery of Office Management Program and our homework for the last two weeks has been listening.  I am amazed at how hard it is for me to turn off my own ...
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Linda Z. posted an article on Exceptional Dental Practice Management - Sep 25, 2009, 4:19 pm
    As I've said, I'm taking Dr. Marc Cooper's Mastery of Management course, and we had our second phone session on Wednesday evening.  These phone calls last one hour and they go by s...
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Linda Z. posted an article on Exceptional Dental Practice Management - Sep 19, 2009, 8:23 am
    I've been writing about my favorite restaurants, and what makes them so great, quite a bit lately.  Now I want to write about one of my favorite shops.  Rabbit & Company!  It makes me sm...
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Linda Z. posted an article on Exceptional Dental Practice Management - Sep 13, 2009, 8:49 am
This is a picture that was taken of my daughter, Kim, and me last night. You may notice my beloved son-in-law, Adam, giving me devil horns. It was my husband's birthday and we'd just finished ...
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Linda Z. posted an article on Exceptional Dental Practice Management - Sep 7, 2009, 4:34 am
“I slept and dreamed that life was joy. I awoke and saw that life was service. I acted and, behold, service was joy.” R. Tagore I just read this quote on Twitter and it was tweeted by none other ...
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Linda Z. posted an article on Exceptional Dental Practice Management - Sep 6, 2009, 8:51 am
"Treat people as if they were what they ought to be and you help them to become what they are capable of being."         ~Johann Wolfgang von Goethe~ I read this the other day in Dr. Marc Co...
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Linda Z. posted an article on Exceptional Dental Practice Management - Sep 2, 2009, 5:19 am
    ...when you enlighten your patients.  I've always hated the way the suggestion of selling dentistry sounds.  Dentistry is not a commodity, rather it is a healing art.  Healing your mouth...
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Linda Z. posted an article on Exceptional Dental Practice Management - Sep 1, 2009, 7:40 pm
"The rule is perfect: in all matters of opinion our adversaries are insane."                                                     ~Mark Twain~     That expla...
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Linda Z. posted an article on Exceptional Dental Practice Management - Aug 29, 2009, 5:12 pm
    I really want to continue to focus on service for a while.  After all, in this time of economic unhappiness, it may be the only thing that sets us apart.  Good service will surely be a bright...
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Linda Z. posted an article on Exceptional Dental Practice Management - Aug 29, 2009, 8:26 am
    How many times have you wondered why your team or employees just don't seem as excited about work as you do?  Yeesh, even reading that sentence makes me realize I may be a bit of a dork. ...
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Linda Z. posted an article on Exceptional Dental Practice Management - Aug 27, 2009, 8:40 pm
    I've been lucky enough to have been asked to participate in Dr. Marc Cooper's Mastery of Office Management program.  We had our introductory call tonight and I'm excited to see tha...
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Linda Z. posted an article on Exceptional Dental Practice Management - Aug 26, 2009, 7:33 pm
    Have you ever noticed how hard it can be to get your message across when you are trying to tell a staff member that something needs to be done better or differently?  Basically, people almost ...
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Linda Z. posted an article on Exceptional Dental Practice Management - Aug 25, 2009, 6:10 pm
    I was walking my dog Lucy and an airplane flew overhead.  Whenever that happens Lucy stops, looks up and watches until the plane is out of sight.  I think that makes her unique.  I've ne...
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Linda Z. posted an article on Exceptional Dental Practice Management - Aug 18, 2009, 7:16 pm
Really listening and suspending one's own judgment is necessary in order to understand other people on their own terms... This is a process that requires trust and builds trust.        �...
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Linda Z. posted an article on Exceptional Dental Practice Management - Aug 15, 2009, 7:48 am
I was talking to my friend Diane the other evening and my heart hurts for her. Her 20 year old son, Gavin, has just been deployed. She's not sure if he'll end up in Iraq or Afghanistan. Sh...
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Linda Z. posted an article on Exceptional Dental Practice Management - Aug 11, 2009, 6:50 pm
    Ok, so I'm over the weird episode with the specialist's office last week, sort of.  No really, it'll be a gnat at the back of my brain whenever I deal with them, but hey, that'...
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Linda Z. posted an article on Exceptional Dental Practice Management - Aug 9, 2009, 8:58 am
"Life is not easy for any of us. But what of that? We must have perseverance and above all confidence in ourselves. We must believe that we are gifted for something, and that this thing, at whatev...
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Linda Z. posted an article on Exceptional Dental Practice Management - Aug 8, 2009, 7:14 pm
    There is no harder conversation to have than one in which you will be passing on critical comments.  Let's face it criticism is hard to hear.  It's also hard to give, especially if yo...
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Linda Z. posted an article on Exceptional Dental Practice Management - Aug 1, 2009, 10:50 am
  I love it when someone gives me a new way to think about how to make our dental practices better.  I've been reading Seth Godin's Blog lately and I like his idea of Tribes.  Tribes are gr...
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Linda Z. posted an article on Exceptional Dental Practice Management - Jul 31, 2009, 9:33 am
    I just hugged my 24 year old son good-bye and sent him on to the next stage in his life.  He recently earned his Master's degree and is headed 10 hours away to start life and work in a new...
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