Michael S.

Followers
4 Blog Followers
Following:
Following Blogs: 0

Latest Activity

An IT Thanksgiving

Michael S. posted an article on - Nov 25, 2009, 5:00 am
We in IT can be thankful for the iPhone and Windows 7. My family has a Thanksgiving dinner tradition. Before we start eating we go around the table and everyone expresses what they are thankful for...
Comment - Like

IT: It's Not Just About Technical Skills

Michael S. posted an article on - Nov 11, 2009, 5:00 am
Why interpersonal skills may be more important now. While perusing the online versions of some of the more well-know information technology journals recently, I was surprised to find one that had q...
Comment - Like

IT's Business Lesson

Michael S. posted an article on - Oct 28, 2009, 5:00 am
Learning how the business side works can yield better IT systems and service. Comment - Like

CIO magazine - what we're Reading

Michael S. posted an article on - Oct 26, 2009, 7:33 pm
The October 15th print edition of CIO magazine featured this blog in its "what we're Reading" section. This section is about "books, blogs and the latest leadership about IT, management and leader...
Comment - Like

Who's Watching Windows 7?

Michael S. posted an article on - Oct 14, 2009, 5:00 am
Microsoft has lots of company ahead of the launch. A lot of people, myself included, are eagerly awaiting Oct. 22, the day Microsoft will launch its new operating system, Windows 7. As the manu...
Comment - Like

PC Makers' Unrequited Love

Michael S. posted an article on - Sep 29, 2009, 5:34 pm
Why Dell and Xerox are going after services companies. Recently hardware firms Dell, HP and Xerox made a flurry of announcements about combining selling hardware and providing technology consult...
Comment - Like

How To Measure Anything

Michael S. posted an article on - Sep 22, 2009, 7:47 pm
Hubbard's Book A Good Guide To Measuring Business Intangibles A friend recently recommended that I read "How to Measure Anything: Finding the Value of "Intangibles" in Business " by ...
Comment - Like

Making Exceptions to IT Rules - Follow-up

Michael S. posted an article on - Sep 17, 2009, 9:11 am
Comments And Links On "Making Exceptions To IT Rules" The great thing about writing a blog is the comments you receive and the discussion that ensues.  Often this is better than the original ...
Comment - Like

Making Exceptions To IT Rules

Michael S. posted an article on - Sep 16, 2009, 4:59 am
Treating standards as absolutes can be counterproductive. IT folks often see things as a choice of two absolutes. It suits our way of thinking. It may have started with the days of binary coding wh...
Comment - Like

CIO Insight - China Profile and Interview

Michael S. posted an article on - Sep 9, 2009, 6:20 am
Li Xiaohui with with CIO Insight - China wrote a profile and interview piece about my non-traditional IT career, customer service orientation and interest in social media.  Translations from the Chi...
Comment - Like

Avoiding The IT Death Spiral

Michael S. posted an article on - Sep 2, 2009, 5:00 am
Four Tips For Better IT Budgeting Many pundits are indicating the economy has hit bottom and we are starting to come out of the recession. I don't know if this is true, but I certainly hope so....
Comment - Like

CIO.com Interview

Michael S. posted an article on - Sep 1, 2009, 3:38 am
A few days ago Kristin Burnham with CIO.com published an interview with me for her article, Expand Your Brand.  In this article, Burnham also interviewed Kirsten Dixon, online reputation management ...
Comment - Like

A Better Helpdesk

Michael S. posted an article on - Aug 19, 2009, 4:59 am
Emphasize the customer's needs--not IT's--when you design technical support systems. I've always believed that the quality of helpdesks and support technicians are the most important fa...
Comment - Like

Interesting and Useful Links

Michael S. posted an article on - Aug 17, 2009, 4:59 am
Social Media Policy and Employee Guidance by Will Weider on Candid CIO.  Will does an excellent job of recognizing that people will use social media at work and that it can have both benefits and pit...
Comment - Like

Blogs are dead (or, are dying). Or are they?

Michael S. posted an article on - Aug 12, 2009, 7:43 pm
My friend Jason Alba who owns JibberJobber (by the way a great career management tool) recently sent out a newsletter and asked the question "…let me know what you think about the following phrase:...
Comment - Like

Responsible Twittering

Michael S. posted an article on - Aug 5, 2009, 5:00 am
The company's security issues are well-known, but users also need to be more responsible about what they tweet. Twitter, the popular social media app was recently awarded a Pwnie (pronounced ...
Comment - Like

Interesting and Useful Links

Michael S. posted an article on - Aug 3, 2009, 7:43 pm
I've fallen a little behind in my reading but I'm slowly catching up.  Here are some links I've found. Strategic or Operational CIO ! Making choices  on Oh I See (CIO Inverted) discuss...
Comment - Like

Good Customer Service / Help Desk Operations

Michael S. posted an article on - Jul 29, 2009, 8:19 am
Yahoo! Small Business Demonstrates Help Desk Customer Service Can Be Done Well Many bloggers, myself included, write about the various happenings in their life and use these events to demonstrat...
Comment - Like

A True Error, Not a Glitch

Michael S. posted an article on - Jul 28, 2009, 8:59 pm
Baytown Mayor Admits Error In Release Of Banking Info I've written recently about The Real Problem With Computer Glitches.  Computer glitches are when something goes wrong but we don't ...
Comment - Like

Another Glitch

Michael S. posted an article on - Jul 26, 2009, 9:18 am
Schwarzenegger: Overlook glitch, let paralyzed grad take bar exam My last post, The Real Problem With Computer Glitches, dealt with the mis-direction calling failures merely "glitches" causes....
Comment - Like

The Real Problem With Computer Glitches

Michael S. posted an article on - Jul 22, 2009, 5:00 am
Calling system failures ''glitches'' only masks the problem. Steve looks shocked neil crosby Comment - Like

Michael S.'s Blogs:

Michael S.'s Followers

Michael S. is Following

Invite Your Friends

Invite your contacts to blogged from:
gmail yahoo