Michael S. posted an article on Beyond Blinking Lights and Acronyms - Oct 28, 2009, 5:00 am
Learning how the business side works can yield better IT systems and service. Comment - Like

Michael S. posted an article on Beyond Blinking Lights and Acronyms - Oct 26, 2009, 7:33 pm
The October 15th print edition of CIO magazine featured this blog in its "what we're Reading" section. This section is about "books, blogs and the latest leadership about IT, management and leader...
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Michael S. posted an article on Beyond Blinking Lights and Acronyms - Sep 2, 2009, 5:00 am
Four Tips For Better IT Budgeting Many pundits are indicating the economy has hit bottom and we are starting to come out of the recession. I don't know if this is true, but I certainly hope so....
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Michael S. posted an article on Beyond Blinking Lights and Acronyms - Sep 1, 2009, 3:38 am
A few days ago Kristin Burnham with CIO.com published an interview with me for her article, Expand Your Brand.  In this article, Burnham also interviewed Kirsten Dixon, online reputation management ...
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Michael S. posted an article on Beyond Blinking Lights and Acronyms - Aug 19, 2009, 4:59 am
Emphasize the customer's needs--not IT's--when you design technical support systems. I've always believed that the quality of helpdesks and support technicians are the most important fa...
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Michael S. posted an article on Beyond Blinking Lights and Acronyms - Aug 17, 2009, 4:59 am
Social Media Policy and Employee Guidance by Will Weider on Candid CIO.  Will does an excellent job of recognizing that people will use social media at work and that it can have both benefits and pit...
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Michael S. posted an article on Beyond Blinking Lights and Acronyms - Aug 12, 2009, 7:43 pm
My friend Jason Alba who owns JibberJobber (by the way a great career management tool) recently sent out a newsletter and asked the question "…let me know what you think about the following phrase:...
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Michael S. posted an article on Beyond Blinking Lights and Acronyms - Aug 5, 2009, 5:00 am
The company's security issues are well-known, but users also need to be more responsible about what they tweet. Twitter, the popular social media app was recently awarded a Pwnie (pronounced ...
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Michael S. posted an article on Beyond Blinking Lights and Acronyms - Aug 3, 2009, 7:43 pm
I've fallen a little behind in my reading but I'm slowly catching up.  Here are some links I've found. Strategic or Operational CIO ! Making choices  on Oh I See (CIO Inverted) discuss...
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Michael S. posted an article on Beyond Blinking Lights and Acronyms - Jul 29, 2009, 8:19 am
Yahoo! Small Business Demonstrates Help Desk Customer Service Can Be Done Well Many bloggers, myself included, write about the various happenings in their life and use these events to demonstrat...
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Michael S. posted an article on Beyond Blinking Lights and Acronyms - Jul 28, 2009, 8:59 pm
Baytown Mayor Admits Error In Release Of Banking Info I've written recently about The Real Problem With Computer Glitches.  Computer glitches are when something goes wrong but we don't ...
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Michael S. posted an article on Beyond Blinking Lights and Acronyms - Jul 26, 2009, 9:18 am
Schwarzenegger: Overlook glitch, let paralyzed grad take bar exam My last post, The Real Problem With Computer Glitches, dealt with the mis-direction calling failures merely "glitches" causes....
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Michael S. posted an article on Beyond Blinking Lights and Acronyms - Jul 22, 2009, 5:00 am
Calling system failures ''glitches'' only masks the problem. Comment - Like