Stephen Joyce

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Converting the Masses – Using Social Media to Improve Customer Conversion

Stephen Joyce posted an article on - Nov 5, 2009, 12:04 am
This is a copy of my presentation at the Adventure Travel World Summit.  Ofcourse you lose the audio content that goes with it, but you get the gist. I’ve added an outline of the slides along w...
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Commoditization Does Not Spell Death For Adventure Products

Stephen Joyce posted an article on - Nov 4, 2009, 12:22 pm
In my recent distribution and supply chain collaboration sessions at the Adventure Travel World Summit, I had an opportunity to sit down and discuss aspects of distribution with adventure travel opera...
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#followfriday – Part III – Travel People on Twitter

Stephen Joyce posted an article on - Oct 9, 2009, 12:05 pm
This list is sourced from the Uptake Twitter list which can be found at http://www.uptake.com/blog/blogging/the-t-list-does-twitter-join-the-travel-twitterati-beta_239.html.  I wanted to separate it ...
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#followfriday Part II – Travel Providers & MetaSearch On Twitter

Stephen Joyce posted an article on - Oct 9, 2009, 11:44 am
This list consists of a mix of OTAs and metasearch sites that provide a service to consumers on-line.  Granted there are some sites that probably fit in here that are communities as well, but I am go...
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#followfriday Part I – Airlines on Twitter

Stephen Joyce posted an article on - Oct 9, 2009, 11:35 am
For research purposes I have been trying to gather together lists of travel related companies that are using Twitter.  I am slowly but surely putting together some for my own, but hopefully also your...
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Are you coming to the Adventure Travel World Summit?

Stephen Joyce posted an article on - Oct 6, 2009, 1:31 pm
The Adventure Travel World Summit is on October 19-22, 2009 in historic Quebec City.  I’ll be attending this year as a speaker focusing on Social media and distribution systems for the adventur...
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Kijubi.com – New Destination Experiences Contender

Stephen Joyce posted an article on - Sep 28, 2009, 3:33 pm
It’s not altogether surprising to see more experience based travel sites popping up. Unlike the “all-in-one” travel sites, this segment still has a tremendous amount of room for growth. Ente...
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The Potential Impact of Google Side Wiki on Travel Websites

Stephen Joyce posted an article on - Sep 27, 2009, 11:35 pm
Google just released their newest foray into the world of ratings and reviews with their Sidewiki product.  The first, and I think one of the most important things to consider, is that Sidewiki is on...
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DMOs and OpenTravel Standards

Stephen Joyce posted an article on - Sep 17, 2009, 5:15 pm
During the OpenTravel Alliance half day session at Eye for Travel’s Distribution Summit in Chicago, we had an opportunity to discuss new and emerging distribution channels including, believe it ...
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40% of Booking Failures Caused by Technology

Stephen Joyce posted an article on - Aug 20, 2009, 12:23 pm
Last week I had an opportunity to talk to Claude Guay, formerly an analyst with PhoCusWright but now the CEO of iPerceptions, an analytics company based out of New York.  iPerceptions recently publis...
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Travel Has Much to Learn from E-Commerce – Recommendation Engines

Stephen Joyce posted an article on - Aug 10, 2009, 3:06 pm
In 1999 I had an opportunity to work with a variety of best of breed e-commerce products for a large retailer in the U.S. midwest.  One of the products I worked with was NetPerceptions.  The softwar...
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Travel Has Much to Learn from E-Commerce – Pricing & Distributed Risk

Stephen Joyce posted an article on - Aug 7, 2009, 3:00 pm
In the retail supply chain you have manufacturers who make products, distributors/wholesalers who ship and distribute the products, and retailers who sell the products to end consumers.  At each leve...
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Travel Has Much to Learn from E-Commerce – Selling Packaged Goods

Stephen Joyce posted an article on - Aug 6, 2009, 3:00 pm
Packaged goods in traditional retail have a very different meaning to packaged goods in the travel space.  In retail, a packaged product is a product that is sold in a “package”, ie. a bo...
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Travel Has Much to Learn from E-Commerce – Limited Shelf Space

Stephen Joyce posted an article on - Aug 5, 2009, 11:33 pm
Joe Buhler sent me a link to a New York Times article titled “Worst Part of a Trip May be Booking It“.  The article describes how frustrating the on-line booking experience can be for man...
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Before Distribution Comes Standardization

Stephen Joyce posted an article on - Jul 23, 2009, 6:20 pm
Before you can run, you must first learn to walk.  You’ve all heard this many times in your lifetime.  Although the saying is overused, it is used because it is true.  Although the saying can...
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How small tourism companies can increase their online bookings

Stephen Joyce posted an article on - Jul 10, 2009, 5:05 pm
Today’s guest post is by Andy Hayes. It’s not secret that more and more travellers are feeling comfortable making travel bookings online – and are doing so in droves. Travel bookings in the US ...
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Why Google City Tours is Important to Tourism

Stephen Joyce posted an article on - Jun 29, 2009, 1:40 pm
Google released their latest labs project called “City Tours” last week.  I was quick to jump on the bandwagon and take a look, but I resisted from posting right away because I wanted to ...
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