... call center outsourcing trends that one can look out for in the year 2009 are: Nearshoring or nearshore outsourcing: Businesses would be more disposed to partner with call centers in Eastern ... , numbers speak louder than words as in the case of statistics on the advantages of outsourcing. The return on investment (ROI) has to be taken into consideration when it comes to mapping the performance of ...

WNS (Holdings) Limited (NYSE: WNS), a leading provider of global business process outsourcing (BPO) services, today announced the launch of its delivery center in San Jose, Costa Rica. While the establishment of the Costa Rica center marks WNS’s entry into Latin America, it will also serve as a nearshore center for global clients with North American